Support
Two products, two inboxes, one person reading them. Write to the address that matches what you are using and you will get a real answer from someone who knows the product.
PREYR App
The mobile app for iPhone and Android. Sound playback in the field, your stand and kill log, and Brain.
support@thepreyr.comCallTuneAI Studio
The web app at app.calltuneai.com. The Studio, the Builder, your Library and your exports.
support@calltuneai.comBefore you write
A few things that solve most of what comes in. If none of it helps, email us and say what phone or browser you are on and what you were doing when it went wrong. That detail alone usually saves a day of back and forth.
Playing to a Bluetooth speaker or caller
Pair the device in your phone's own Bluetooth settings first, and make sure it is connected there, before you open the app and pick it as your output. A device that is paired but not connected will not show up as somewhere to play to.
The app in country with no signal
Your sounds, your board, your stands and your kill log live on the phone, so they keep working with no bars. If something in the app is asking you to get online, that part needs a connection on purpose, and it is worth telling us which part.
Signing in, or an email that never arrived
Check the spam folder first, and check that the address you typed is the one you signed up with. If it still has not come through, email support and we will sort the account out by hand.
Purchases, plans and unlocks
Anything to do with billing, what your plan includes, or a purchase that did not unlock what it should have: email us. Do not wait it out. Include the email address on the account and we will look it up.
Your files and your data
You can ask us to delete your files at any time by writing to support. What we store, how long we keep it, and what we do with it is all set out in the Terms of Service and the Privacy Policy.
Rather use a form
If you would sooner type into a box than open your mail app, the contact form reaches the same place.